Can’t complain when it’s free

So I came home. Parked my car in the sub-basement and I was pleasantly surprised that there was this elevator waiting just for me. Well this is going to be one lucky day. In my building to save on energy or maintenance only one or at the most two elevators would be working. In off peak hours it takes a painfully long time for the elevator to come or go up to one’s floor. So it’s a delight to see one waiting.
I got into the elevator and checked myself in the mirror. If there is no mirror in the elevator cubicle, I feel cheated. I want my money back or the ride should be free. In the mirror I could see one or two grey strands of hair showing up. Am I getting too old too soon? Didn’t notice the elevator doors closing behind me and that it’s going up.

Up comes the basement floor, to my surprise there was this ‘sweet something’ that comes in and presses penthouse floor (24th floor in my building). Normally I am not so lucky. I have grandmas or service personnel with tool carts, delivery guys with big packages or some smelly old guys muttering to themselves as my co- passengers. Well, this time it was different. Just me and her. But that was just for a moment.

Up comes the ground floor, a motley crowd jostle and get in while leaving behind a few unlucky ones. Now I and she were pushed to two corners, she was out of sight and I pushed her out of my mind. Now that my floor was approaching, I maneuvered through the crowd, reached for the exit.

Wait, what happened! It’s not stopping at my floor but keeps going up. Oh, Shoot! In my ‘self reflection’ and a very brief ‘romantic flight of fancy’ I forgot to press my floor number. Couldn’t show my disappointment but cursed my stupidity, while standing near the exit. Just then a lady in the crowd motioned me to either make way or get out. I was in her way. I had to get out and get in at almost every floor when someone got out. By now the crowd thinned out. Finally it was just me and her again on the 24th floor. Did I notice her getting out with a smile on her face? I don’t want to tell you.

Anyway on my return trip first thing I did was to press for my floor. On the 19th floor I could see that it is stopping. What for? A young boy was waiting but wouldn’t board. He requests me to hold as his mom was coming in a ‘sec’. Well, now I had become the elevator attendant holding the doors open. A good thirty seconds pass and no one came and this lad disappeared (probably to fetch his mom). Couldn’t decide whether to stay or move. Just when I decided to close the door, I could hear steps fast approaching. The boy barges in and yells at her mom to follow soon. Here she came at last and I resumed my journey.
It stopped again on the 16th floor. A guy with his dog steps in. Then again on the 14th floor. Luckily this time it was a couple who were ready to come in. But there is only one problem: they were trying to move in a heavy package. I got out first to let them in lest I may be squeezed into one corner.

A few more stops on the return trip and finally my floor came. Breathing a sigh of relief I got out. It was a long journey but a memorable one. Can’t complain when it is free.

Qualitative Analysis of stocks

A little while ago in my previous entry I mentioned that I sit on the fence when it comes to Fundamental or Technical Analysis of stocks and couldn’t decide which way to go. But there is a part of Fundamental Analysis viz. Qualitative Analysis that appeals to me over its other part Quantitative Analysis.

Qualitative analysis makes me immune from my (un)founded fear of cooked up figures (if any) and the uneasy feeling of making decisions based purely on charts(Technical Analysis). There are several factors that must be taken into account like the business model, competitive advantage, management, corporate governance while making a comprehensive qualitative analysis.

While it is not possible to go into all of these factors in this forum, I would like you to give some thought to just one i.e. competitive advantage that any of your current and proposed investments enjoy. Why because, if a company enjoys immense competitive advantage, it can get away with a few dumb moves that it makes in the short term, learn from its mistakes, do some course corrections, survive in the long run and eventually subdue its competition. At least it will help you decide if should buy, hold or unload your stocks.

I would like to elaborate with a real life example that you are most likely familiar with and hence can see my point of view. I am sure all of you who are reading this blog have access to at least one (or several) notebooks or personal computers as otherwise you would not be reading this blog. And I think you are aware that there is a mass storage device ( hard disk drive) in your notebook or PC that stores all your applications and data.

There are several manufacturers who make these hard disk drives, out of these there is one company that I would like to quote as an example: Seagate Technology( Stock symbol US: STX) which is the biggest manufacturer of hard disk drives and nearly twice as big as its nearest rival. My recommendation of Seagate comes to you not as an investor but as a seller and as well as a consumer of Seagate Hard Drives.

As a seller of Seagate hard drives, only rarely do I see a hard drive fail under warranty. Even for such failure, I get excellent after sales service from Seagate and thus could keep my customers happy. I mean within a day or two of shipping the defective hard drive, I get an email confirmation from Seagate that they have received the hard drive and are working on it. And within a week I get a replacement to give it to my customer.

As a consumer I can vouch that none of the Seagate hard drives running in my three PCs has ever failed on me, four of them running as long as 5 years without any problems.

Given their quality, reliability and after sales service, I can infer that they have excellent procedures in place. But their operational effectiveness is not the same as the competitive advantage they enjoy. As this article clarifies

Operational Effectiveness means a company is better than rivals at similar activities while competitive advantage means by doing different activities or performing similar activities in different ways.

Discussing competitive advantage within the context of Seagate Technology, thanks to Michael E. Porter we have a model that defines the existence of Seagate in data storage industry.

  1. Competition in the industry ( Seagate is a leader)
  2. Potential of new entrants into industry ( See barriers to entry below)
  3. Power of suppliers ( could not think of any)
  4. Power of consumers ( Seagate is not at the mercy of any particular group of consumers as it enjoys a very wide consumer base )
  5. Threat of substitute products ( There could be a real threat from Solid State Drives (SSDs) that are emerging in the data storage market with better features to offer. Though currently Seagate enjoys a price advantage vs. SSDs that it can offer to its consumers , Solid State Drives may eventually take over. Unless Seagate is taking to this new technology it is likely to loose its dominance)

Barriers to entry:

Before I wrap up, I would like you to see what barriers to entry (again there are many, but to name just a few) that Seagate enjoys

  • High Startup costs ( To design, manufacture and distribute (worldwide) millions of hard disk drives with such complex technology entails high startup costs and hence a new entrant has to think twice before committing)
  • Strong brand identity ( Though as a consumer if you buy a brand name PC you may not be aware of the hard drive inside it, the decision is made for you already. But if you buy a custom built PC or if you build a PC yourself you are more likely to specify a Seagate hard drive.)
  • Strong customer loyalty ( Though Seagate HD is little bit more expensive, it has a market dominance)
  • High switching costs ( This is where it enjoys a great advantage. Once a hard drive, Seagate or any other, is up and running, no one wants to replace it with another make, even if the latter comes free of cost. The hassle of installation, transfer of contents from one to another and the inevitable downtime this requires will not make it worthwhile)

Finally can you sleep peacefully if you have a suspicion that your hard drive may fail anytime taking all your valuable data with it?

I can’t.

“You talking to me”

Remember this guy?

RobertDeNero TaxiDriver.jpg

Whenever I see someone having a private talk on their bluetooth enabled cellphone and at the same time trying to strike a conversation with me, I find it to be mildly annoying at first. Not to the degree Robert De Nero exhibits in the movie Taxi Driver (1976). But frustrating to some extent. I don’t know for sure if the guy in my front is talking to me or the person at the other end on his cell. If he looks at me and says something, and I am about to reply, he shakes his head and points to his bluetooth device wrapped to his ear indicating that he is actually talking on his cell. Then when I politely withdraw out of courtesy (not attempting to overhear his conversation), and resume my work, suddenly he addresses me with a pertinent question. When I am about to answer, he motions me to stop, goes back to his buddy on his cell. If this happens a few times before our transaction is over, I find myself in the place of De Nero in the movie.

You can see why:

you talking to me.gif You talkin’ to me?
You talkin’ to me? you talking to me 2.gif
you talking to me 3.gif You talkin’ to me?
Well, I am the only one here ! iamtheonlyonehere.gif
whothehell.gif Then, who the hell are you talking to?
Oh, yeah? oh yeah.gif

Have you had similar experience?

Another day another dollar

Just when you thought times are hard and what a dollar can buy you these days, Starbucks is test marketing $ 1 cup of coffee in its home town area. Recession has its benefits. Numerous dollar shops in your neighborhood are proof positive that a dollar still buys something. Recently I picked up a pack of excellent greeting cards for this season for just a dollar a piece.

And I was pleasantly surprised to hear Gallan Weston, who owns a big chunk of George Weston ( Market Cap. $ 7.2 billion) / Loblaws ( Market Cap. $ 9.1 billion) on the radio (Easy Rock 97.3 fm) entreating potential customers to come to his store.

His message: They have reduced the price of organic baby food and for this reason it is worth switching supermarkets for.

You may say, “Thank god, he didn’t meant it is reason enough to have more babies”.

Believe me, I am not making fun of his message, (I am a great admirer and beneficiary of President Choice products). I am merely pointing out the trends. I read somewhere Loblaws is gearing itself to meet potential competition from Walmart and Metro Inc. its close competitor locked down prices in response, to retain its customer loyalty.

And in the end, we the customers enjoy the benefits.

Or consider this: a dollar buys more of stock in say Bank of America (with 30 consecutive years of dividend increases page 19/20) in three years and probably giving a better yield than any time previously.

You might have heard or enjoyed the Alison Krauss song, “……. Another day another dollar Sure can’t buy my blues away ……. Just gets harder every day”, but don’t take it seriously.

I am of the firm conviction, things are not getting worse. Instead it is getting better every day.

So my dear readers don’t despair, but if you do, enjoy life in despair.

“Silver and gold have I none”. But all that glitters is gold

Today’s news: gold surges past a record $900 an ounce. In today’s market, everything else with a tangible, marketable value has plunged: real estate, shares, currency, automobiles, computer products etc. The exception is oil which is rightly (?) termed as ‘black gold’. It is understandable that, so much of our life is dependent on oil that it appreciates, while all other assets with which we pay for it depreciate. They say a day may come when we may have to pay for black gold (oil) with gold. But why gold?

goldcoins

Is it because real gold can be minted into coins, and is convenient (?) to carry and exchange as a medium of currency? One can argue, because only so much of it is there, it will always retain its value or appreciate with increasing demand.

But it is hard to imagine that I will be handing over a bag of gold coins to fill up my gas tank. We are so used to the convenience of swiping a card at the cash counter, or typing in our credit card number while buying something off the Internet, that it is almost impossible to reverse the process.

When I was young I used to think what madness is this that we are so obsessed with possessing this ‘precious’ metal. It is after all a metal that we assign value to.

Sure enough it possesses superior chemical and electrical properties, which we could demonstrate time and time again in laboratories and real life applications, so can be assigned some utility value. But I could not see any reason for assigning a lofty economic(investment) value to it.

One may say because of its rarity. Because of its rarity if it appreciates too much in value, science and technology can always find some alternatives to its use or limits its use to a bare minimum.

I could hear someone saying reasons are historical and we follow the tradition. Even the early church could not shy away from stashing gold. Just look at what the Pope the Innocent IV said to Thomas Aquinas, “We cannot say as St. Peter of old, ‘Silver and gold have I none’ pointing to an abundant mass of treasure poured out in his presence.

They may argue with great vigor, “Why would God in his wisdom lavish all his disciples with gold and silver who profess greater faith in them than in Himself?” Can’t you see an apparent contradiction here?

My simple reason for not backing Gold is this: Gold is limited in supply while Life in all its form is abundant and is always for growth.

And I am for life.

Aquinas was wise in his reply to the pope, “Neither can you command, as did he (St. Peter), the lame man to arise and walk.”

Laptop Buying Guide

My dear readers,

As always my effort and focus is to save you time and money while providing useful content. This project is about getting you the latest information about current notebook models in the market. I attempt to keep this site as a one stop shop for assistance in buying a suitable notebook from among so many makes and models available in the market.

Till recently I noticed many of the commercial and non commercial websites that educate the consumer in the proper selection of notebooks focussed entirely on the technical aspects of the notebook. They talk about the importance of CPU, amount of installed memory in the notebook, the size of the screen etc and not so important details of the hard drive (its size), optical drive, and the type & number of ports available that would meet the needs the user.

Their efforts were commendable in bringing an awareness in the buyers of notebooks and my expertise would count for nothing compared to their vast database of knowledge and experience. But I know enough to say that, try as they can, they can only reach an unknown average user in such a dispensation of knowledge. The reason being it is not interactive. Users like you and me don’t get a chance to communicate our requirements and get an instant feedback as to which makes and models would meet our requirements.

Each user is unique in his requirements and it would be difficult for an online consultant to sit on a one-on-one basis to educate and justify his recommendation that would ideally meet a client’s needs for a notebook. One website has come close to remedying this situation by, taking exhaustive input from a potential notebook buyer and provides a complete list of makes and models that would go to meeting his(her) needs.

But here the user’s needs are given focus, but he or she is kept in the dark about the rationale behind the choices. You may say,I don’t care about the details, all that I want is a notebook that would meet my needs. But tell me honestly, don’t you want to know why a particular CPU is better than the next or why a smaller or a bigger hard drive makes sense in your case.

I am not saying this website (at least not in its current state) will strike a perfect balance between user’s needs and the technical specifications of notebooks available in the market, though it is my ideal.

This means eventually you need to look nowhere else for additional information. Just narrow down your choice to just one or two notebook(s) based on your own criteria and go buy it at the best possible price and terms. Ofcourse I will be there with you every step of the way providing useful tips.

Till such time please bear in mind that this site is evolving, and I will not spare myself to make continuous improments. So in your first visit should you feel that this site is inadequate in some respects, try me again in subsequent visits. I guarantee you that it would have moved one notch up atleast in terms of professional standards.

In the meantime feel free to drop me a feedback about your experience at rayan@iamyourguide.com

Now I let you go to my Laptop Buying Guide webpage.

Thanks,

Regards,

Rayan

Lost in Montreal

I told him not to go. I mean, I adviced my long time Polish friend not to visit Montreal. Not this time of the year and definitely not in his beloved clunker the Audi 100, model year 87-88. But he wouldn’t have any of my advice. Not that I have anything against Montreal or the fact that, the guys there take it easy upon themselves when it comes to enjoying their holidays. They are in the old world tradition, while we Torontonians are in a futile race to keep up with our neighbors down south. While I was busy working even on the eve of New Year, my friend was having the time of his life up north or so I thought.

The new year started off well for my friend who took his two teen age sons for skiing in Montreal. Atleast that was his purported visit. Though I have a suspicion that he is again on the lookout for his soulmate(s). Did I tell you about his last visit to Cuba for the same purpose? Well, that can wait. Now just Montreal.

I was working as usual on a Saturday the 5th of Jan 2008, when I received the unexpected SOS ( should I say the much awaited call for assistance) from my friend. “Can you do me a favor?”, was his request and I can sense a mild panic in his voice. “Sure”, I replied and told to myself, “anything but money”. For I don’t have money, even if I have, I am loyal to my wife.

To be frank with you, I was a bit jealous of my friend. Here I am tied to my family, whereas there he is, single and can take his plate anywhere he wants in an all-you-can eat buffet.

“What can I do for you?” was my polite question. A sense of formality has come over me ever since I joined this new job. Incidentally part of my job is to provide tech support to my customers over phone. Matter of fact, at that very moment I received his call on my cell, I was assisting my customer on the other line.

“I need you to call a towing company in Toronto, right away, to tow my car back to Toronto and get back to me ASAP on this”, was his urgent order / request.

I couldn’t believe what I was hearing. “Wait a minute, did you say, I should call a towing company in Toronto, to tow your car, all the way back from Montreal to Toronto?”

“Yes, now go and make the call” was his emphatic answer.

Just to save him some trouble and lots of money I asked him a series of questions.

“What happened to your car?”. It wouldn’t start.

“Why can’t you fix your car there itself?”. He couldn’t fix it himself and he couldn’t find any mechanics locally.

I thought it was the weekend and may be he can have it fixed on Monday first thing in the morning. Surely he can find some able hands in Montreal to fix his old Audi.

“So why can’t you hire a towing company locally and push your car to any of the nearby auto repair shops? It will be fixed first thing on Monday” was my next logical suggestion.

“Listen to me you idiot. I am not your customer. Don’t walk me through the steps. Here everything is closed for the holidays and Montreal is open for business only by the 11th or 12th of January. So before it is too late, please call and retain some towing company for my service”

By now I can sense his urgency completely. I called a few local towing companies and explained the situation and was stunned to know even the lowest quote to make a round trip would be $ 1300 Canadian and that too the money has to be paid in full either in cash or certified cheque.

I know for sure that my friend doesn’t carry that kind of money on him and that his credit card would have maxed out by now.

So I told the company that my friend has the money at his home in Toronto and would pay as soon as his car ‘safely’ reaches Toronto. It took a lot of convincing and a bit of tact to engage a towing company that was willing to tow on my word and on the good faith that my friend would deliver.

Or they were sure that someone who is willing to pay more money to tow a car than what it is worth, is a good customer to have.

Last time I heard from my friend was that it was just a clog in the fuel line that caused all the problems and the car was running fine ever since.

Well, goodluck with that.

By the way will this qualify for an entry in the Book of Official Polish jokes? After all my friend is a certified Polish.

Hash Browns in MySpace ?!!

Recently I had breakfast with my friend at McDonalds. I ordered muffins, hash browns and coffee for both of us. My friend, a strict vegetarian limited himself to muffins and coffee and declined to have the hash browns. I was curious to know why. May be he is on diet. No, he told me that hash browns are made of chicken and he wouldn’t have any of it. I told him it is made of potato and qualifies as vegetarian diet. But still he was not convinced.

His conviction made me doubt its ingredients. So I came home and made a search on Google’s (where else can I go?). I typed in McDonald’s hash browns and hit search. Look what I had found!

McDonads hashbrowns search.gif

The very first entry directs me to a page in myspace.com!. Clever marketers at McDonald’s have created a profile for Hash Brown and gave it a permanent space in history along with Napoleon, George Washington and other 2008 presidential hopefuls.

If you see the images below you will know the reason why.

hash browns.gif

hash browns 2.gif

To me to include hash browns in a social networking site meant for submitting interactive profiles, blogs, groups, photos of friends is a stretch. But then McDonald’s Ad Agency and Hash Brown’s fans will pick up a fight with me for treating it as a non-entity.

So I quietly withdraw and say I love their friend Hash Brown as much as they do, but only would like to eat it.

Fundamental or Technical ?

“To be or not to be, that is the question;

Whether ’tis nobler in the mind to suffer

The slings and arrows of outrageous fortune,…..”

Hamlet ponders in William Shakespeare’s Hamlet, Prince of Denmark.

Well that may not be question that modern day Shakespeare would have had Hamlet to contemplate. He would rather have him philosophize on the merits of investing in stocks using either of the two approaches: Fundamental or Technical analysis of stocks in the investing public’s search for outrageous fortune.

I am sure Hamlet would be equally lost in this dilemma.

For one thing Hamlet was indecisive like many of us are and his uncertainty of knowledge is all the more applicable to most of us. To quote Peter Lynch in one of his books “Beating the Street”, “It is often what you know that can hurt you” or words to that effect. Such being the case, how can I discount what I don’t know?

Consider what he says on page 39 of this book , ” … we are confronted with the latest reasons that mankind is doomed; global warming, global cooling, the evil Soviet empire, the collapse of the evil Soviet empire, recession, inflation, illiteracy, the high cost of health care, fundamentalist Muslims, the budget deficit, the brain drain, tribal warfare, organized crime, disorganized crime, sex scandals, money scandals, sex and money scandals. Even the sports page can make you sick.”

Remember this book was published in 1993! and you can see many of the reasons still hold good today. Enough reasons for me to hold to my little cash.

For who can claim that they have 100% information on an investment proposal. The collapse of Long Term Capital Management in the not too distant past is still in memory. The Nobel laureate economists, physicists behind Long Term Capital claimed that they have figured out a rocket science formula for investment in bonds that is foolproof. Sure enough Long Term Capital gave phenomenal returns in the first three years of its foundation: 20 percent in 1994, 43 percent in 1995, and 41 percent in 1996! But its collapse in 1998 was even more dramatic: Long Term Capital’s equity stood at $4.1 billion on 1 August, $2.3 billion on 1 September, and $600 million by 21 September–90 percent of its equity was wiped out in just 55 days. (You may want to see this article for more information on this: Up like a rocket).

We don’t know how much more our venerable financial institutions will write down citing subprime market meltdown in the recent past.

When stalwarts stumble, it is no wonder novices like me may crumble. So I stand on the beach testing the waters; weighing endlessly the merits and demerits of Fundamental or Technical analysis of stocks.

May be one day I will take the plunge. Till that day arrives, I will deliberate like Hamlet, “Fundamental or Technical, that is the question”

The closer you get

The other day I was seeing the movie titled “The closer you get”.

The movies tagline may run like any of the following:
– A bird in the hand is worth two in the bush
– Dont miss the wood for the trees
– John Lennon s famous quote Life is what happens to you while you’re busy making other plans
The point is the closer we get, the harder it is for us to see.

It is figurative and talks about our relationships with others. It tries to sharpen our awareness about cherished moments in our life which we may otherwise tend to pass by as ordinary.
But can we take the phrase literally too?
Try telling that to finance professionals. They will swear to God, that the Devil is in the details.
Or to a professional photographer who is devoted to editing photos to create the best effects.
Talking about photos, imagine a photo like this:
– A man on a scaffolding painting an attractive lady in a swimsuit on a very large billboard.
The closer I get, I will miss the lady for the man. (Dont get me wrong. I am not gay)

But I am sure you would miss the man for the lady any day.